Simplify. Optimize. Succeed
Businesses fail each year because of poorly designed, inefficient, and unknown processes. This often results in
- Dissatisfied customers (e.g., feeling ignored, poor service, constant delays, increased costs, etc.)
- Dissatisfied employees (e.g., bad hiring, poor communication, low morale, unnecessary tasks, etc.)
- Unmet expectations (e.g., undelivered products, projects, services, outputs, etc.)
What Do I Do?
I collaborate closely with your team to identify core business processes, review for areas of simplification, and document the newly optimized process that, once implemented and adopted, can boost productivity and reduce costs.
My approach is thoughtful, realistic, and focused on delivering results. Together we will create a customized plan of action that meets your unique needs, sets and manages expectations, and will help you achieve your goals.
Explore My Process Management Framework
Great companies are centered on optimized, continually improved, and adopted business processes that support both its people and technology. By focusing on business processes, I have helped teams, business units, and entire businesses across a wide range of industries achieve their goals and succeed!
My process management framework (PMF) is designed to provide you with the tools, skills, and support needed to achieve your goals and succeed in your competitive market.
The PMF is built on the following pieces…
Define: What is the scope of the process? What are the known boundaries? What are expected results? Who are the impacted stakeholders?
- Identify the key processes within your business that require documentation.
- Prioritize processes based on their impact on business goals, customer satisfaction, or efficiency.
- Involve key stakeholders and process owners to gain a comprehensive understanding of the process.
Review: Overly complicated processes always result in poor quality, confusion, slow responses, etc. (Keep It Simple)
- Analyze each identified process to identify unnecessary steps, redundancies, or bottlenecks.
- Streamline the process by eliminating non-value-added activities and simplifying complex steps; remove the blockers.
- Seek input from stakeholders involved in the process for their insights and suggestions.
Now that the process is streamlined (simplified), how can it be adjusted to achieve your desired outcomes?
- Identify areas for improvement and optimization within the streamlined process.
- Analyze data, gather feedback, and conduct process simulations (walk-throughs) if possible to identify areas of inefficiency.
- Apply techniques to reduce waste, improve quality, and enhance overall process performance.
Process documentation is an internal, living document that details the tasks, steps, and people required to be successful.
- Develop clear and concise process documentation for the streamlined and optimized processes.
- Create process flowcharts, standard operating procedures (SOPs), or other relevant documentation formats.
- Include detailed step-by-step instructions, roles and responsibilities, decision points, and performance metrics.
Now that the process has been defined, simplified, optimized, and documented this final piece brings everything together – communication, training, and adoption.
- Communicate the updated processes to all relevant stakeholders.
- Monitor and measure process performance using key metrics.
- Encourage feedback from employees and customers to identify areas for further improvement.
- Provide training and support to stakeholders involved in executing the process.
- Regularly review and update the process documentation (e.g., is it still optimized based on feedback or changing business requirements?)
Why Focus on Process?
Your business processes are at the core of your business operations. They impact both your internal (employees) and external (customers) stakeholders. The health of your business relies on the health of your processes.
Three common business errors:
- Groups, teams, business units, companies, organizations, etc. have outdated, unclear, or no defined processes to follow. Without good processes, inefficiencies increase and quality decreases.
- Companies buy tools to be the “solution”, to what they believe are their problems, without really understanding the core issue. By adding tools to your environment without clearly defined business or technology needs will increase spend (cost) and decrease revenue.
- Companies hire a new leader or team to be the “solution” to what they believe is the problem. Adding more people to your business without clear processes and expectations adds organizational bloat to your company through an overstaffed structure, over-reaching in services provided, missed deadlines, etc
I am not saying that there aren’t a lot of amazing tools or fantastic people on your team or out in the workforce, BUT without clearly defined, documented, and adopted processes, the business leaders are only going after the symptoms of the problem.
Let me come in, run a 2 day workshop with your team, and set a plan to simplify and optimize your processes, provide documentation, and plan to implement (e.g., ownership, communicate, train, and adopt).